Refund Policy

If you are not satisfied with a paid Travel Safety JP plan (weekly pass, yearly plan, etc.), you can request a full refund within 30 days of the purchase date. No reason required.

Refunds are processed by our payment provider, Paddle. Request one of the following ways: - Sign in to the Paddle customer portal (https://paddle.net) with the email used at purchase and request a refund on the relevant order. - Contact us at benriya.hide@gmail.com with the purchase email and order reference. Refunds are normally processed within a few business days and returned to the original payment method (banks and card networks may take additional days to reflect the credit).

Once a refund is issued, access to paid features ends. Free features remain available.

You can stop future renewals at any time from the Paddle customer portal (paddle.net) or from your account settings in the app. After cancellation you keep premium access until the end of the current billing period.

Anything not covered here is governed by the refund policy of our Merchant of Record, Paddle: https://www.paddle.com/legal/refund-policy